"Ambulance Service & RUH Staff"

About: Royal United Hospital / Cardiology South Western Ambulance Service NHS Foundation Trust / Emergency ambulance

(as the patient),

I experienced chest pains & sickness during the night. I called 111 around 6. 30am and a car paramedic was dispatched to me. After initial checks & treatment an ambulance was requested and I was taken to the RUH for further tests. Every single person who looked after me were totally profession, caring, explained what was happening and were reassuring. I cannot thank everyone enough for their support.

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Response from Sara Coburn, Patient Engagement Manager, Governance, South Western Ambulance Service Foundation Trust

Hi Perran2016

Thank you for taking the time to share your story with us -I hope you are feeling better.

It is always rewarding to hear stories of how our staff are delivering care and support to patients when they need it most.

We would be happy to share your story with the NHS111 and ambulance staff involved in your care, however to do so we will need some specific information. If you would like us to do this, please may I ask you to contact us on either plaudits@swast.nhs.uk or 01392 453 831 and a member of the Patient Engagement Team will be happy to help you further.

Thank you, again, for taking the time to provide us with feedback.

Kind regards


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Response from Royal United Hospital

We thank you for your comments about your recent care at the RUH and will forward these on to the Emergency Department staff who, we are sure, will be very grateful for your kind words.

We do hope you are feeling better now and wish you a full recovery.

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