"Not a good experience"

About: Charing Cross Hospital

Despite the long waiting times and outdated hospital. The consultant I came into contact was really nice and don't have an issue with care.

However the reception staff member was rude and should not be doing that job. I have also had issues with not receiving any appointment letters despite checking they have my correct address, which is the most frustrating part.

Story from NHS Choices

Do you have a similar story to tell? Tell your story & make a difference ››


Response from Charing Cross Hospital

Imperial College Healthcare NHS Trust wishes to thank you for taking the time to post your experience in the Oral and Maxillofacial Surgery at Charing Cross Hospital.

We are sorry to hear of your experience regarding the reception staff and not receiving appointment letters, but thank you for your nice comment relating to the Consultant you saw in the clinic.

Patient Advice and Liaison Service (PALS) has passed on your comments to the relevant service managers but would like to discuss this matter further and have the opportunity to look into your concerns.

We would encourage you to contact PALS by telephone on 0203 312 7777 or by email on pals@imperial.nhs.uk

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful