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Helpful, kind X-ray Receptionist and team

Story from nhs.uk

"Helpful, kind X-ray Receptionist and team"

About: Birmingham Dental Hospital

Thnak youu to the X-ray team who were working a packed clinic, and in particular to the receptionist. It is not often that I am dealt with so kindly and professionally. The standard of care on my visist was every bit as good as the NHS aims to be. This team went beyond basic duty to be helful and compassionate, not using the pressure of work as a reason not to be caring. I really appreciate it.

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Responses

Response from Birmingham Dental Hospital 8 years ago
Birmingham Dental Hospital

Submitted on 11/03/2016 at 13:23
Published on nhs.uk on 12/03/2016 at 01:30

Dear Patient,

Thank you for posting feedback on your recent visit to Birmingham Dental Hospital.

It is always good to know when staff make such a positive difference to the experience of our patients.

Your comments have been shared with colleagues at the hospital, and in particular the Receptionist who you refer to.

Patients are asked to note that the hospital will move to a new location at the end of this month (March) and the new address is Birmingham Dental Hospital and School of Dentistry Pebble Mill, Mill Pool Way, Edgbaston, B5 7EG. Further information is available by pasting the following link into your browser: http://www.bhamcommunity.nhs.uk/about-us/services/dental/birmingham-dental-hospital/new-build-project/

Photographs of the new hospital can be found using this link in your browser https://www.google.co.uk/maps/uv?hl=en&pb=!1s0x4870bc3849fb38d9:0x8f4fd83c9a776b55!2m5!2m2!1i80!2i80!3m1!2i100!3m1!7e1!4s//plus.google.com/photos/photo/110733015320048183350/6220327335086409362!5sbirmingham+dental+hospital+pebble+mill+-+Google+Search&sa=X&ved=0ahUKEwigydD_27jLAhUDkw8KHVo7BtMQoioIbTAK

Alison Last

Associate Director of Patient Experience

Birmingham Community Healthcare Trust

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