"Kept informed throughout"

Dad was admitted into A&E in December 2015, he previously was getting treatment in the chemotherapy department - he took not well. After a night in station 23 he was transferred to station 15 where the whole team from domestics, porters, doctors, nurses and secretaries were all pleasant and couldn't do enough for me for my dad. Even on the phone they were great. Communication is the key and I was kept informed throughout, Dad was later transferred to another hospital closer to home where he passed away in January 2016.