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Oral surgery

Story from nhs.uk

"Oral surgery"

About: Whipps Cross University Hospital

Awful service - turned up to first appointment only to be told the consultants had the week off, second appointment went fairly smoothly but then notes from consultant actually said the opposite of what I had told them.

Then tried to cancel third appointment due to work commitments only to be told I had to contact my GP - my GP had no correspondence from the department so then spent a whole hour being put through to various departments and still no one has picked up.

Awful.

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Responses

Response from Whipps Cross University Hospital 8 years ago
Whipps Cross University Hospital

Submitted on 01/04/2016 at 16:13
Published on nhs.uk on 02/04/2016 at 02:30

We are very sorry to read of your experience. We apologise for any inconvenience caused and that there have been so many problems with your appointments.

Your feedback has been passed onto the Oral and Maxillofacial Team so that they can make needed improvements to the service where possible. If you need to speak to someone about your appointment please do contact our appointments team on 020 8535 6768.

Kind regards

Barts Health NHS Trust

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