"More structure needed"

About: Inclusion UK / Buckinghamshire STARS (in partnership with Oasis)

(as a service user),

Libby treated me with respect and understanding, but the keyworker rubbed me up the wrong way and I didn't like his attitude. So that put me off the group! This key worker upset me because of his attitude, I feel that he needs to look at his attitude to women.

I would like to thank Libby and Cathy from art.

Some of the leadership styles of the groups I have attended feel a bit neutral and off hand. I'd like to experience a bit more inclusion in the first instance (I. e a quick introduction to the group), a lot more structure to facilitate participation, production and satisfaction.

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Response from Tracy Braddock, STARS Service Manager, Inclusion

Thanks for your very honest feedback.

If you would like to contact me and speak directly regarding the attitude of a staff member in group, it concerns me you were left feeling this way. I will speak to all in the group work team to remind all of our core values, caring and respect should be high up on everyone's list.

I will pass on your positive feedback to Libby and Kathy, please keep engaging in all we have to offer and all the best with your recovery. Tracy.

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