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Confused and website misleading

Story from nhs.uk

"Confused and website misleading"

About: Altrincham General Hospital

Website and description of this hospital very misleading

We came last night with our 10month old with a high temp an suspicious rash - We were sent away last night by a security guard saying it was generally an appointment only facility and not a walk in, they stated 'members of the public don't come here usually without an appointment'.

Lots of friends and family I have spoken to are under the impression this is a walk in /emergency facility - obviously not. !

We ended up in a&e at Wythenshawe in the end as we left Altrincham hospital totally confused. We were triaged and assessed in prompt time and extremely happy with their service.

Lots of people I have spoken to are under the impression that the new Altrincham hospital is a walk in centre - clearly not !

I would hate to think our scenario could of been serious and other parents go here in the hope to be seen by a doctor.

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Responses

Response from Manchester University NHS Foundation Trust 8 years ago
We have made a change
Manchester University NHS Foundation Trust

Submitted on 15/03/2016 at 13:57
Published on Care Opinion on 16/03/2016 at 11:41

We are sorry to learn of the difficulties you experienced in accessing information about the Minor Injuries Unit at Altrincham Hospital. Please accept our thanks for taking the time to comment so that we can learn from your experience.

We are also sorry that you found the description on the internet about Altrincham Hospital misleading and for the confusion and inconvenience this has obviously caused you. We can confirm that the official Central Manchester Hospitals Foundation Trust website is http://www.cmft.nhs.uk/altrincham-hospital/our-services/minor-injuries

On the Trust website you will find details for the Minor Injuries Unit, including the range of injuries that can expect to be treated, which we hope are clear and concise. You do not need an appointment to be seen, the information given to you by the security guard on the 5th March 2016, unfortunately was incorrect. The Minor Injuries Unit is staffed by Emergency Nurse Practitioners who can see and assess a wide range of minor injuries. The Unit is open 8.00 am to 8.00 pm Monday to Friday and 10.00 am to 6.00 pm Saturday/Sunday and Bank Holidays (with the exception of Christmas and Boxing day).

The Deputy Security Manager for the Trust has confirmed that on the 5th March 2016, the officer on duty was an agency officer who should not have offered you advice, but should have directed you to a member of staff in the Minor Injuries Unit for assistance. The Security Manager would like to apologise for the inaccurate advice you were given, and for the inconvenience caused to you. As a result of your experience the Security Manager has re-addressed the standards expected of every security officer detailed for duties at Altrincham Hospital to ensure that this issue does not reoccur..

If you would like to discuss your concern with us in more detail, please contact our Patient Advice and Liaison Service on 0161 276 8686 or by e-mailing pals@cmft.nhs.uk

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