"I was made to feel at ease"

I went as a day care patient to the Royal Hallamshire Hospital. I had an operation on my left eye. At all times I was made to feel at ease by the Dr, nurses and everyone. I returned to the out patients department a week later for a check up, but my appointment ran 1 1/2 hours late! My husband spent nearly as long trying to park our car. I do understand things run late but I think 1 1/2 hours is a long time. Even so, I would still be happy to have any operations done at the Hallamshire. But I do think appointment times need to be looked at and also the car parking.