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Mardon Neuro Rehab

Story from nhs.uk

"Mardon Neuro Rehab"

An amazing facility but sadly miss managed by Heads of Departments.

The nurses are wonderful and are a credit to the unit. The perceived view would be of an intense physio atmosphere. Unfortunately all physios are part time and there is little enthusiasm and cohesion regarding treatment. The OT who is also part time appears to have a very limited knowledge and is not at all practical. Most patients only received very limited physio and OT sessions.

The Matron is unfortunately unapproachable and there is a very strong atmosphere of favouritism both towards staff and patients.

The unit as a whole has done some amazing things for patients but you need to be proactive and chase for what therapy and treatments you require.

I am upset to see such a valuable NHS resource not being used to its full potential.

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Responses

Response from Mardon Neuro-Rehabilitation Centre 8 years ago
Mardon Neuro-Rehabilitation Centre

Submitted on 07/03/2016 at 14:31
Published on nhs.uk on 08/03/2016 at 01:36

Thank you for taking the time to provide your feedback. The Mardon Neuro-Rehabilitation Centre and its staff are a highly valued part of the RD&E and we are very sorry to hear of your concerns about the leadership of the Centre and the service it provides. We are keen to speak with you regarding your concerns so that we can investigate and address these matters properly, and would be grateful if you could contact the RD&E Patient Advice and Liaison Service (PALS) team on 01392 402093.

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