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Very helpful kind nursing from ENT

Story from nhs.uk

"Very helpful kind nursing from ENT"

About: Kettering General Hospital

Had to attend ENT regarding results of MRI and tinnitus issue .

Both consultant and nurse very helpful and compassionate.

Consultant fully explained my medical complaint and how to cope with it and was very reassuring .More than happy with my treatment and advice given.Staff v professional and helpful on duty however had problems via telephone to the dept ie numerous messages left on voicemail and not responded to .

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Responses

Response from Kettering General Hospital 8 years ago
Kettering General Hospital

Submitted on 12/04/2016 at 14:53
Published on nhs.uk on 13/04/2016 at 02:30

Thank you for your positive feedback regarding the clinical care that you received within the ENT department.

I am pleased you found your consultant and nurse to be helpful and compassionate. Thank you also for your constructive feedback regarding the telephone service – this highlights to us an area requiring attention. Your comment will be fed back to all staff concerned.

Sarah Florey

Surgery CBU Lead Nurse

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