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Excellent treatment from all the staff

Posted By Dee38

"Excellent treatment from all the staff"

About: Glasgow Royal Infirmary / General Surgery (wards 64, 65, 66,& 67)

(as the patient),

I had a lump removed from my thigh. On admittance I was welcomed by staff and they informed me again step by step what the process was going to be. I met anaesthetist and surgeon going to do operation. In recovery was reassured all went well and taken to ward 62.

The staff were amazing tended every patient care at all times. Surgeon Mr Wafa came to let me know surgery went well and to make sure id settled in ok, and when I could leave.

On my next visit to get staples out, surgeon and his assistant were very helpful about my aftercare.

In all my experience in Glasgow Royal Infirmary and (first ever operation) I can't fault the care and attentive attention of every member of staff I met.

My thanks to all staff whose care I was in much appreciated.

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Responses

Response from Lisa Ramsay, Patient Experience Public Involvement Team Support, NHS Greater Glasgow & Clyde 8 years ago
Lisa Ramsay
Patient Experience Public Involvement Team Support,
NHS Greater Glasgow & Clyde

I work in a small team within NHS Greater Glasgow & Clyde. Part of the team’s role is to support patients and carers through our feedback systems which will help to improve the services we provide. On Patient Opinion, I support Lorna Gray, Patient Experience Public Involvement Project Manager, and Niall McGrogan, Head of Patient Experience Public Involvement.

Submitted on 17/03/2016 at 15:30
Published on Care Opinion at 15:41

Dear Dee38

Thank you for taking the time to post on Patient Opinion about your recent care. You have highlighted how important communication is during the care that we provide and the difference that it has clearly made to you. I will ensure your thanks are passed on to the staff you have mentioned and to those in ward 62 in the Glasgow Royal Infirmary.

I hope that you are now doing well and recovering from your operation.

Best wishes

Lisa

Patient Experience, Public Involvement

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