About: Penrith Hospital

(as the patient),

Waiting time to check in at A&E – 5 secs

Waiting time to see a nurse – 25 secs

Time with the nurse – 30 mins

Point of view from the client? Brilliant!

Point of view NHS? Can we afford such 5 start availability and treatment? Doubtful!

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Response from NHS Cumbria

Thank you for your kind comments regarding your recent visit to Penrith Hospital.

It is always nice to receive compliments on our services and it is a tribute to the caring concern and skill of the individual members of staff, and I know they will appreciate them.

I have also forwarded your comments on to the General Manager of Penrith Hospital so that they can be shared with the staff.

Once again, thank you for taking the time to write to us.

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