"Unhelpful and rude staff"

About: Princess Royal Hospital (Haywards Heath)

I contacted the maternity department to discuss my concerns about placenta previa after my last scan. The member of staff I spoke to was extremely rude and unhelpful, I can't believe how uncaring some of these staff are. There is no way I will be delivery my baby at this hospital after that experiance.

Story from NHS Choices

Do you have a similar story to tell? Tell your story & make a difference ››


Response from Princess Royal Hospital

Thank you for taking the time to feedback your poor experience at Princess Royal maternity department, I am so sorry that you were treated in this manner and if you would like to discuss this further please contact myself or Emma Luhr, Head of Midwifery emma.luhr@bsuh.nhs.uk and either of us would be happy to meet with you. Alternatively you can contact PALS on 01444 448678.

Best wishes

Caroline Davies

Deputy Chief Nurse


  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful