"The compassion afforded me was amazing"

About: Salisbury District Hospital / Accident and emergency Salisbury District Hospital / General surgery South Western Ambulance Service NHS Foundation Trust / Emergency ambulance

(as the patient),

In early Jan 2016, I was taken by ambulance to A & E, having severe abdominal pain all night. I was told that, if I still had my appendix, they would be looking at that, but I had had that removed 50 yrs ago. The problem was a blockage in the bowel, which eventually was found to be caused by scar tissue from the earlier appendix op. I was kept under observation for a week, and then was operated on to remove the scar tissue and a small part of the bowel. All went well, and I was due to go home just over a week later, but the evening before I was to go home, I developed an infection and ended up staying another week, much of it in ICU (Radnor ward)

During the 3 1/2 wks in Odstock, I spent time in Radnor, Britford and Downton wards. I would like to express my deepest appreciation and thanks for the care and treatment I received throughout my stay. The compassion afforded me by so many staff of all departments and levels, was amazing and humbling, to say the least. I would also like to thank the catering team for a lovely, varied and quality menu. The food I had, while in your care, looked appealing, was nicely cooked and tasted good as well. If anyone had any doubts or uncertainty, then someone from the team were quite willing to come and discuss your needs, thankyou very much. I could mention a few names in particular, but it would not be fair as I could not name everyone who made a particular impression on me.

Thanks to all of you, surgeon, doctors, nurses, caterers and cleaners, also of course, the porters, so many different skills make the team work.

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Response from Sara Coburn, Patient Engagement Manager, Governance, South Western Ambulance Service Foundation Trust

Hi Breaker

Thank you for taking the time to share your story with us. I hope you are recovering well since your operation.

It is always rewarding to hear stories of how our staff are delivering care and support to patients when they need it most.

We would be happy to share your story with the ambulance staff involved in your care, however to do so we will need some specific information. If you would like us to do this, please may I ask you to contact us on either plaudits@swast.nhs.uk or 01392 453 831 and a member of the Patient Engagement Team will be happy to help you further.

Thank you, again, for taking the time to provide us with feedback.


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Response from Salisbury District Hospital

Thank you for your kind words.

It sounds like you’ve had a tough time and we hope you are feeling much better now.

We will gladly pass on your thanks to all those involved in your care.

It is uplifting to hear such positive feedback, and the catering team in particular will be delighted to hear how much you enjoyed their food and service.

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Update posted by Breaker (the patient)

NHS gets an awful lot of negative publicity, as we are all too quick to complain and not so quick to praise, but when a serious situation arises the service is there for us and, generally, works well. I guess, when praise is given, the backroom services, like catering and porters etc,are often missed or forgotten, but the system cannot operate without the support of all sections. Thanks again, Dave