"Some Staff were very helpful."

About: Broomfield Hospital

(as the patient),

What I liked

Some Staff were very helpful.

What could be improved

As I my hearing is impaired I found the outpatients reception area very noisey which made communication difficult.

An induction loop would be useful.

Anything else?

Due to my hearing and the doctors strong accent I found it difficult to understand what was being said. He appeared to get anoyed by me asking him to reapeat what he was saying, so from there on I guessed what was being said. Needless to say I cancelled an operation as I had lost faith in this person.

Story from NHS Choices

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