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very bad hospital staff very disrespectful

Story from nhs.uk

"very bad hospital staff very disrespectful"

About: Whipps Cross University Hospital

Very disappointed with they way me & my daughter was treated in the hospital or should I say lack of treatment as I had to take my daughter from the hospital with her appendix ready to bust and bring her to the royal London where staff were more than helpful , her nurse on sage ward in whipps cross became very aggressive when we said we were leaving & tryed to rip my daughters drip out of her arm & threatened me with scocal services all because my daughter was being neglected under the care of whipps cross hospital I would not recomend any one to use this hospital and the treatment & staff are a discrace to the NHS

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Responses

Response from Whipps Cross University Hospital 8 years ago
Whipps Cross University Hospital

Submitted on 01/04/2016 at 15:47
Published on nhs.uk on 02/04/2016 at 02:30

Dear Ellen

We are very sorry to read that you found one of our staff members to be rude and aggressive towards your daughter. We would like to look into this as a matter of urgency. So that we are able to identify and speak to the nurse who looked after your daughter we will need you to contact us to provide us with more detailed information. Please do this by contacting our PALS Team on 020 3594 2040 or by email pals@bartshealth.nhs.uk

None of our staff should be behaving in this manner. Please accept our apologies.

Kind regards

Barts Health NHS Trust

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