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Upset mom

Story from nhs.uk

"Upset mom"

About: New Cross Hospital

Hi. I visited the A&E on 25 Feb with my 1yr old son who was in pain. He had a dislocated elbow... We waited almost 4 hours to be seen and although he was in pain he wasn't given any medication and I myself wasn't feeling well either.

When I approached a doctor to ask when they'll see us they said that I should wait and after 3 kids it'll be our turn.. . But after 11 kids they still didn't call us.. .. ...

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Responses

Response from The Royal Wolverhampton NHS Trust 8 years ago
The Royal Wolverhampton NHS Trust

Submitted on 08/03/2016 at 10:31
Published on Care Opinion at 10:34

Thank you for taking the time to post your comments relating to your son's patient experience in our Emergency Department. I am sorry for any distress that this matter has caused.

To enable me to look further into your concerns, I would be grateful if you can contact the Patient Advice and Liaison Service (PALS) on 01902 695362.

Kindest regards

Alison Dowling

Head of Patient Experience and Public Involvement

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