"Waited over 4 hours for a 15 minute appointment."
About: Wansbeck Hospital Wansbeck Hospital Ashington NE63 9JJ
Posted via NHS Choices
My Mother in law attended ward 15 on 22/02 /2016 for an injection in her right hip. She received an appointment asking her to attend at 12.30. We arrived at 12.15 and she reported to reception, we sat for over 4 hours waiting for her appointment, at no point did any of the staff come and tell us what was happening. My mother in law had to go and find a member of staff , only to be told that the consultant had forgot about her as she was on another list. She was really annoyed and was ready to go home and miss her appointment. She finally went into theatre at 16.35 and had the procedure. She has now said that if she needs the other hip done it won't be at Wansbeck. Very , very poor communication.