"Awful service"

About: East Surrey Hospital

Waiting times at this hospital were awful. Was sat waiting without any communication for over four hours and without any offer or painkillers. The receptionists and nurses were rude and unhelpful and didn't seem to care for my well being. Absolutely awful service.

Story from NHS Choices

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Response from Fiona Allsop, Chief Nurse, Surrey and Sussex Healthcare NHS Trust

Dear Anonymous

I am sorry to read about your experience at the hospital and apologise that you were left in pain and feeling that you were not cared about. I will share you experience with the ED team. I hope you are now feeling better. Can you please let me know if you need anything further on the email below.




  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful