"Communication was not good enough"

Ringing from Australia to Crosshouse Hospital daily for over three weeks and almost every night being told "Can you ring back in 5/10/20/30 minutes the nurse is busy! ! ! Waiting for switchboard to answer, recorded message immediately then ringing, one night phone rang for 79 rings before operator answered and I could request ward. Requesting to speak with consultant, got clinic number left messages, spoke with secretary no response. Eventually after 5 days spoke with a nurse, I thoguht communication is absolutely a joke, told her one of the recommendations after my mother died there was for contact numbers for medical staff to be available outside each ward area. She paged consultant and he arrived to speak with me. Not good enough. I work in health care in Australia and would never treat relatives like this.