"Delay in treatment"

About: Balfour Hospital / Accident & Emergency

(as a volunteer/advocate),

Client has a dislocated shoulder and has waited weeks to have the necessary MRI scan.

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Response from Julie Tait, Patient Experience Officer, NHS Orkney

Dear AdvocacyOrkney

Thank you for sharing your client's story here on Patient Opinion. I am very sorry to hear that there has been delays in her treatment.

Without knowing specific details, I cannot investigate this matter further. However, if you client would like to contact me, or if you would do so on their behalf, I will try to help. I can be contacted on julietait@nhs.net or by telephone on 01856 888221.

I am aware that there is a waiting time for MRI scans at NHS Grampian and this may be why your client has not yet been seen.

Please do get in touch if you feel it would be helpful.

Kind regards


  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful

Update posted by Advocacy Orkney (a volunteer/advocate)

Thank you for your response. I have called and left a voicemail message, requesting a return call in order that I may provide the required information on behalf of our client.

Advocacy Orkney