"I was extremely disappointed"

About: Lincoln County Hospital / Accident and emergency

(as the patient),

I recently visited A&E after I had one over on my right ankle and couldn't walk. During the first check with staff, she ignored the comments I had made about injuring my ankle previously and also ignored me when I told her I was extremely worried about going over on it again due to living on the third floor of my house and worrying that I would fall. After 2 X-Ray's I was then told I had torn the ligament and that there was nothing that could be done. I was extremely disappointed with the staff who spoke to me, as she did not offer any form of relief for the pain I was in. A simple strapping would have helped, as well as not being able to walk on it, I was not given any crutches or even offered any. And so I was sent away.

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Response from United Lincolnshire Hospitals NHS Trust

Dear Scene123

I am sorry you were not satisfied with the treatment you received on your recent visit to A&E, this is not the care we would hope to provide.

If you would like me to investigate your concerns with the staff involved I will need your contact details. Please contact Sharon.Kidd@ulh.nhs.uk with your name and details.


Karen Hansord – A&E Sister

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful