"professional staff. kind and respectful. ..."

About: Southampton General Hospital

(as the patient),

What I liked

professional staff. kind and respectful. amazed me how calm they were when under pressure from difficult patients who complained about everything without reason.

What could be improved

waiting times

More about:

Story from NHS Choices

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Response from Southampton General Hospital

Hi Caroline. We really appreciate your feedback and we've brought it to the attention of our lead for patient communication. We know that waiting times are really crucial to patients' experiences and are making improvements on meeting our waiting time targets. You can find out more on the Care Quality Commission's website: http://bit.ly/6gF3ON

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