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Care Opinion

Stroke Outpatients

Story from nhs.uk

"Stroke Outpatients"

About: Nottingham University Hospitals NHS Trust - City Campus

The waiting area was shabby (Clinic 4) and not appropriate for a leading hospital.

The nurse was disinterested, perfunctory and dismissive - no smiles or welcoming manner.

The doctor had no listening skills or empathy with my concerns it was as though they were just going through the motions.

I felt that the term "Review" was totally incorrect as the doctor was completely unable to acknowledge or deal with my individual concerns.

I felt the whole experience was demeaning and extremely patronising.

In summary I felt that I was treated like an idiot!

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Responses

Response from Nottingham University Hospitals NHS Trust - City Campus 8 years ago
Nottingham University Hospitals NHS Trust - City Campus

Submitted on 22/02/2016 at 12:45
Published on nhs.uk on 23/02/2016 at 01:30

I’m sorry to hear of your experience.

I am keen to discuss your concerns further so that we can look into them, take action where appropriate and provide you with the answers you deserve.

You can reach me at ashit.shetty@nuh.nhs.uk.

Kind regards,

Ashit Shetty,

Head of Stroke Service

Response from Nottingham University Hospitals NHS Trust 8 years ago
Nottingham University Hospitals NHS Trust

Submitted on 22/02/2016 at 12:46
Published on Care Opinion at 13:35

I’m sorry to hear of your experience. I am keen to discuss your concerns further so that we can look into them, take action where appropriate and provide you with the answers you deserve. You can reach me at ashit.shetty@nuh.nhs.uk.

Kind regards,

Ashit Shetty,

Head of Stroke Service

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