"Exceptional staff on ward 15"

About: Burnley General Hospital

I was recently an inpatient on ward15. The staff were all without exception cheerful and caring. Despite being very busy they always had time for the patients. Bells were answered promptly and cheerfully. They took time to explain and answer questions. Thank you to all the staff. You're doing a great job.

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Response from Burnley General Hospital

Many thanks for your feedback regarding your experience of care on Ward 15 at Burnley General Hospital and thank you for taking the time to do so.

It is lovely to receive such positive feedback and I am really pleased that you were happy with the care provided.

I will ensure your comments are passed onto the staff on the ward who will be delighted to hear that your experience with us was really positive as we always strive to deliver safe, personal & effective care.

We are really keen to hear further about your experience and what made it so positive for you so that we can try to make it like this for every patient visiting our hospitals and using our services.

If you would like to share your story with us please contact me (Melissa Almond) on 01254 734087 or email me on Melissa.almond@elht.nhs.uk

Many thanks again for commenting and Best Wishes.

Melissa Almond, Patient Experience Facilitator

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