"Hospital feedback"

About: Solihull Hospital

My nan, who has dementia and can hardly communicate, was admitted following seizures and a dislocated shoulder. We were told the dislocated shoulder had been put back into place and was fine! Only to find out ten days later following a check up she still had a dislocated shoulder and had bone missing!?? However, she can no longer communicate so was stiffening in pain!!

Staff were friendly and it was clean, however lack of communication and treatment towards patients wasn't good!!

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Response from Margaret Mitchell, Deputy head for patient services, Heart Of England NHS Foundation Trust

Dear Anonymous

I am sorry to hear about the poor communication and the disappointing treatment received by your nan. If you feel something more can be done to ensure the service can be improved and you would like to contact us formally, please get in touch with our Patient Service Team on 0121 424 0808 or email us at


Kind regards

Margaret Mitchell

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful