"A & E reception very unfriendly"

When patients attend A & E they are likely to be in pain, nervous and feeling vulnerable.

Therefore, I would expect the reception staff to be helpful, caring and welcoming.

This was not the case when I visited today.

The receptionist was abrupt, uncaring and unwelcoming

I felt as if I was unimportant and almost a nuisance.

The department was not busy, so their attitude could not be attributed to work overload.