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b14

Story from nhs.uk

"b14"

About: East Lancashire Hospitals NHS Trust

Discharged with pain went straight back to my gp who sent me back to urgent care who then sent me to Burnley gynecology ward who admitted me shocked at the way they fob you off

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Responses

Response from East Lancashire Hospitals NHS Trust 8 years ago
East Lancashire Hospitals NHS Trust

Submitted on 22/02/2016 at 12:23
Published on nhs.uk on 23/02/2016 at 01:34

Thank you for your feedback regarding your discharge from Ward B14 at the Royal Blackburn Hospital and thank-you for taking the time to do so.

I am really sorry you were discharged in pain and that you had to be readmitted to hospital.

We take all comments very seriously and I have forwarded them to the Department so that they can be brought to the attention of the staff.

If you would like us to investigate this further perhaps you can contact me (Melissa Almond) on 01254 734087 or email me on Melissa.almond@elht.nhs.uk to provide some more information.

Or if you prefer you can discuss further any concerns you may have about our services with our East Lancashire Hospitals Trust Customer Relations team on 01254 733700 or complaints@elht.nhs.uk who can advise you of your options in raising these concerns further.

If you would like to share your experience in confidence with an independent organisation please contact Healthwatch BwD on 01254 504985 or info@healthwatchblackburnwithdarwen.co.uk

Many thanks again for commenting.

Melissa Almond, Patient Experience Facilitator.

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