"Clinic great reception awful"

I had an appointment at the surgical unit on Wednesday the 17th February 2016 for a vasectomy. In general the surgical unit were excellent but the main practice reception were terrible. No one was on the desk as I went to check in (worth noting that my letter of appointment was very clear that I needed to check in at the desk) as both of the staff were in the back office. We ended up waiting for about 5 minutes for someone to come and check me in. One of the staff was having an extended conversation with a doctor while the other was answering the phone and typing on their computer. I appreciate that some things need to be done and that they were only 2 of them however when there's a queue to be checked in, a conversation could be put on hold to clear it. Also the staff were extremely rude when a gentleman in the queue tried to attract their attention. Their behaviour and attitude was utterly unacceptable.

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