"Follow-up information, after my operation"

About: Stoke Mandeville Hospital

I had my operation on 12/2/2016 in the Day Procedures Unit.

The doctor examined me in Ward 16B on the morning on 13/2/2016 and told me I could leave that day.

Following several requests during the day to have my drain and drip removed (as agreed with the doctor), I was eventually discharged late afternoon of 13/2/2016.

It was extremely difficult to get my discharge form because of lack of staff.

However, the only information I was given on my discharge was that I would need a follow-up appointment with the consultant who had carried out my operation.

On 16/2/2016 I left a message with the consultant's secretary (I had the phone number from a previous procedure).

I was phoned back on 17/2/2016 and was told I already had an appointment for 14.20 on 18/2/2016 with the Plastics Dressings Clinic, a fact I was totally unaware of.

Had I not contacted the consultant's secretary, I would have missed the appointment and, no doubt, would have been blamed for it.

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Response from Buckinghamshire Healthcare NHS Trust

Dear Georgina Lomnitz

I am so sorry to read of your experience when you were admitted for a procedure at Stoke Mandeville Hospital recently.

I can understand how unsettling this must have been for you and we are concerned to learn that this was your experience of our services at Buckinghamshire Healthcare NHS Trust. We hope that you may be happy to speak with us in some more detail about your concerns, so that we can understand what happened more clearly, explore ways in which we can assist and improve our patient experience in the Trust.

If you are happy to share more detail about your specific experience with us, please contact our dedicated Patient Advice and Liaison Service (PALS) on 01296 316042 or email pals@buckshealthcare.nhs.uk

In the meantime please be assured that I will pass your comments onto the relevant manager for the service.