"I was a patient on 5 East B ward ..."

About: Royal Free Hospital

(as the patient),

What I liked

I was a patient on 5 East B ward last week while I had an operation. I spent lots of time in hospital as a child at Great Ormand Street and always received fantastic care. This was my first experience of being an inpatient at an adult hospital and I was slightly nervous. However I was really impressed by the care and treatment I received!

I found my surgeon very approachable and think the surgeon did a fantastic job- I was very impressed by how small my scars are! All the nurses gave me exceptional care and are obviously very well trained- I couldn't have asked for better-thank you for taking such great care of me and helping me make a such a quick and stress-free recovery! Also the anaesthetist was great and again very approachable.

I found the general atmosphere on the ward very friendly and relaxing. All staff-including the health care assistants and cleaners were friendly, available and always made sure I was okay. If I pressed my buzzer someone would come quickly and never made me feel like a burden. Even the porter who took me down to surgery was lovely and made me feel at ease at a pretty nerve wracking time. All areas of the hospital I saw were clean and the food was fine. Overall I had a very positive experience at the Royal Free and would like to thank the surgeon and the team on 5 East B ward for such fantastic care.

Story from NHS Choices

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