"Visit to the Breast Clinic as an out-patient"

About: Hereford County Hospital

I was seen within ten minutes of arrival after being greeted politely by the receptionist and asked to take a seat in the fresh and welcoming new Macmillan Renton Unit. I was then ushered into the consulting room where my consultant and a radiology consultant colleague examined me with the utmost courtesy, warmth and professionalism. I was talked through the ultrasound examination as I had it, there and then, in the room with them both, and then sent to have a mammogram, where again I had only a short wait, and met with a kindly and very efficient radiographer; the examination was over within ten minutes, and I was on my way home within an hour of having arrived at the hospital. The consultant called me the following day to let me know my (reassuring) results.

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Response from Hereford County Hospital

On behalf of Wye Valley NHS Trust I wish to thank you for your compliments which will be passed on to the staff concerned.

We are pleased that you had an excellent patient experience.

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