"Very variable care"

My 86 year-old father spent some time in Twineham and Balcombe wards in September-October 2015 and was in Hurstpierpoint ward November-December. Twineham and Balcombe were well run and communication was good. My father's discharge was well organised, in consultation with the family. Hurstpierpoint was by contrast chaotic. Communication was very bad and discharge arrangements were left entirely to me, although I found this out only by chance. I had been told I would be contacted by a social worker and by the palliative care team, neither of whom contacted me. It turned out that this was because were trying to contact me at my father's address. I had told the ward on three separate occasions that I live in London, providing my home and mobile numbers, but the information was somehow never retained. On the day I finalised my father's move to the hospice I was told off by a ward sister in the main corridor of the ward on the grounds that I lived locally and was inappropriately insisting that my father should come home to live with me, thereby delaying his discharge to a more appropriate place. When I finally managed to get them to understand that I had arranged for him to go into the hospice, they became less aggressive, but did not apologise for having a go at me in such a public way on totally spurious grounds. I could say more, but this doesn't seem like the right place.