"Lack of care for quieter patients"

About: Nottinghamshire Healthcare NHS Foundation Trust / The Woodlands (inpatient unit for substance misuse)

(as the patient),

Hi. I was admitted to woodlands detox via Leicester recovery partnership. Initially I found half of the staff quite helpful but as time has gone on I have found this alarmingly less. I am by nature fairly quiet, though not lacking in confidence. So if I want or need something I shall ask politely. This form of request seems redundant here. In order to get something, you need to harangue the staff as is displayed by the louder, more obnoxious client. This role becomes particularly apparent at medication times where I am usually always last to be seen or forgotten entirely if I retreated to my bedroom. Maybe I am being paranoid but since I have been here it seem my needs are less important than others.

By nature, I am slim, by design I have always been active. Most sports, gardening or just long walks. None of which I can do here. For the past four days I have been asking for 20 minutes on the treadmill but the staff are always too busy. There is very little structure here. An hour in the morning and an hour in the afternoon doing things like arts and crafts. With the odd exception I feel that most of the staff are uncaring and the food is dreadful.

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Response from Rod Hudspith, Woodlands Manager, The Woodlands Substance Misuse Services, Nottinghamshire Healthcare NHS Trust

Dear Built909

Thank you so much for finding the time to leave feedback on your recent Woodlands experience & it is disappointing to hear that this was not as positive an experience as it should have been for you.

However, it is comments such as yours that help us improve the way that we do things in order to enhance service user experience and achieve positive outcomes.

I shall discuss your feedback with the staff team at our next Team Meeting as well as with individual team members in 1to1 Supervision.

May I take this opportunity to thank you once again and wish you well in your continued Recovery.
  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful

Update posted by Built909 (the patient)

Thanks Rod,

As im sure you are aware it is a highly emotive and stressful time due to the suppressive nature of substance abuse. These emotions are amplified when the clients needs are not met.

Thank you for your time.