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Staff were caring, sympathetic

Posted By Future941

"Staff were caring, sympathetic"

About: Tolworth Hospital

(as the patient),

Staff were caring, sympathetic on the whole. Making the time spent in hospital easier for my relative.

The NHS was excellent, consultant listened and explained and rationalised

Ward manager very professional and understanding

Time given to us better than private facilities also tried.

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Responses

Response from Claire Reid, Senior Patient Experience Co-Ordinator, Patient Experience Team, South West London and St George's Mental Health NHS Trust 8 years ago
Claire Reid
Senior Patient Experience Co-Ordinator, Patient Experience Team,
South West London and St George's Mental Health NHS Trust

I have just moved into a new role dealing with our feedback systems and keeping PALS issues.

Submitted on 22/02/2016 at 13:43
Published on Care Opinion at 13:59

Dear Future941,

My name is Claire Reid and I am the Senior Patient Experience Co-ordinator for the Trust. Many thanks for your kind words about the service your relative was under. I am pleased that the staff, in particular the Ward Manager, were professional and understanding. Although you have not mentioned a service specifically by name, I will feedback to the Service Directors of our services so they are aware of the positive comments being made about the services.


Many Thanks,

Claire
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