"Dreadful access"

About: Blackpool Victoria Hospital

Trying to get information at this hospital by phone is disgraceful. Phones not answered, they go dead and you can try the line loads of times before anything happens. Communications are a shambles. Made this comment 2 years ago and still the same

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Response from Andrew Heath, Lead in Patient Experience & Engagement, Blackpool Teaching Hospitals NHS Foundation Trust

Dear Howard

Thank you for taking the time to post your recent experience.

I am sorry to read that you have had difficulty in trying to contact someone at the hospital. Please email a member of my team at Patient Relations on patient.relations@bfwhospitals.nhs.uk and they will be able to help you.


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