"Wonderful service"

About: West Glasgow Ambulatory Care Hospital (Yorkhill) / Minor Injuries Unit

(as the patient),

I arrived at 10. 40am on recently with an injured pinky. I waited only 2 minutes to be seen by the first nurse. Waited a further 15 minutes to be x-rayed. And then 5 more minutes to be told what the issue was (torn ligament and small bone fracture). I was then treated and told how to self manage the injury and was able to go.

In all the whole scenario took less than 30 minutes!

Absolutely wonderful experience with a bunch of very capable and friendly nurses. Well done.

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Response from Lisa Ramsay, Patient Experience Public Involvement Team Support, NHS Greater Glasgow & Clyde

Dear MBuchner

Thank you for sharing your recent experience of care in the minor injuries unit at West Glasgow Ambulatory Care Hospital. I am pleased to hear that your experience was a positive one. I will send your thanks on to the staff in the minor injuries unit.

I hope you are now recovering well.

Best wishes


Patient Experience, Public Involvement

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