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Wonderful service

Posted By MBuchner

"Wonderful service"

About: West Glasgow Ambulatory Care Hospital (Yorkhill) / Minor Injuries Unit

(as the patient),

I arrived at 10. 40am on recently with an injured pinky. I waited only 2 minutes to be seen by the first nurse. Waited a further 15 minutes to be x-rayed. And then 5 more minutes to be told what the issue was (torn ligament and small bone fracture). I was then treated and told how to self manage the injury and was able to go.

In all the whole scenario took less than 30 minutes!

Absolutely wonderful experience with a bunch of very capable and friendly nurses. Well done.

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Responses

Response from Lisa Ramsay, Patient Experience Public Involvement Team Support, NHS Greater Glasgow & Clyde 8 years ago
Lisa Ramsay
Patient Experience Public Involvement Team Support,
NHS Greater Glasgow & Clyde

I work in a small team within NHS Greater Glasgow & Clyde. Part of the team’s role is to support patients and carers through our feedback systems which will help to improve the services we provide. On Patient Opinion, I support Lorna Gray, Patient Experience Public Involvement Project Manager, and Niall McGrogan, Head of Patient Experience Public Involvement.

Submitted on 17/03/2016 at 16:11
Published on Care Opinion at 17:14

Dear MBuchner

Thank you for sharing your recent experience of care in the minor injuries unit at West Glasgow Ambulatory Care Hospital. I am pleased to hear that your experience was a positive one. I will send your thanks on to the staff in the minor injuries unit.

I hope you are now recovering well.

Best wishes

Lisa

Patient Experience, Public Involvement

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