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A and E

Story from nhs.uk

"A and E"

About: The Royal Victoria Infirmary

The service is very slow even for children department . Waited 3 hours and only just got weight checked .. Very poor planning . They could have sent us for a x Ray before doctors accesses since you can't see or know just by looking and touching ... Either way you will need a X-ray before you can give treatment (in your words ) ( just to make sure ). Is busy but half the time the nurses are just talking about non work related things .

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Responses

Response from The Royal Victoria Infirmary 8 years ago
The Royal Victoria Infirmary

Submitted on 17/02/2016 at 14:37
Published on nhs.uk on 19/02/2016 at 01:32

Thank you for leaving your feedback on our Children’s Services at RVI, we would like to apologise for the poor experience you had in the department. We strive to ensure children are seen and treated as quickly as possible and on this occasion we clearly failed to meet that standard.

We would be grateful if you could contact the Children’s Services Directorate Manager, Jane Gibson, on 0191 282 5261, so that we can investigate the details of your specific visit, understand what caused the delay in order to bring about any necessary improvements.

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