"They never answer the phone."

About: Royal Blackburn Hospital

I've tried calling this hospital 30 times at various times of the day from early morning through to late night....yet after being put through by the switchboard and also calling the direct line number they never ever answer the phone making it impossible to contact sick relatives or get any information about their condition.

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Story from NHS Choices

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Response from Royal Blackburn Hospital

Many thanks for your feedback regarding Geriatric Medicine at Royal Blackburn Hospital and thank-you for taking the time to do so.

I am really sorry that you have tried calling 30 times at various time of the day and been unable to contact the team for information regarding your sick relative.

I would really appreciate it if you would contact me (Helen Ritchie) on 01254 734471 or email me at Helen.ritchie@elht.nhs.uk to provide some more information so that I can investigate further.

Please be assured I have forwarded your comments on to the teams.

We take all comments very seriously and again I would like to apologise for your experience.

Many thanks

Helen Ritchie, Senior Patient Experience Facilitator.

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