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Non urgent care

Story from nhs.uk

"Non urgent care"

About: Blackpool Victoria Hospital

Yesterday I went to see my GPS who recommended I go to the hospital the same day and be seen urgently.

I waited at the doctors to be given an admission time.

After 2 Hours Blackpool Victoria Hospital failed to offer an admission time.

The doctor told me visit A&E and wrote specific instructions to be seen urgently.

After sitting in the waiting room for 8 hours and only having my bloods taken I had had enough to.

Being told a bed would be available in 30 Minutes for 4 hours in not my idea of patient care.

I eventually went home still in pain felling let down by the NHS.

This is not a complaint about the staff who were understanding but the system, it just doesn't work.......very disappointed

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Responses

Response from Eleanor Walsh, Head of Patient Experience, Blackpool Teaching Hospitals NHS Foundation Trust 8 years ago
Eleanor Walsh
Head of Patient Experience,
Blackpool Teaching Hospitals NHS Foundation Trust

Submitted on 15/02/2016 at 14:02
Published on Care Opinion at 16:16

picture of Eleanor Walsh

Thank you taking the time to share your recent experience at the Emergency Department at Blackpool Victoria Hospital.

I am sorry to hear that the level of service did not meet with the Trust's expectations. If you wish to raise the matter further, please email a member of my team at patient.relations@bfwhospitals.nhs.uk

Thank you once again for leaving feedback and taking the time to comment on your recent experience.

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