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Friendly, informative and reassuring

Posted By Andrew12

"Friendly, informative and reassuring"

About: University Hospital Wishaw / Endoscopy

(as the patient),

Had standard two yearly bowel screening test as I am over 50. Test results had come back with traces of blood. Therefore I needed to have a bowel screening interview prior to having a colonoscopy (bowel investigation with camera). The member of staff who interviewed me (Gillian), phoned me at a pre-agreed time, asked me a series of questions about my past and present health and what medication I was taking. She then explained what the procedure would be on the day including what drugs would be administered and confirmed that as I would be taking a sedative I would need someone to take me home/be with me for the next 24 hours. The interviewer was friendly, informative and reassuring and put me at ease regarding the procedure. She also advised that I could contact her again if I needed further information.

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Responses

Response from Maureen Dobbin, Service Manager Maternity & Neonates, University Hospital Wishaw, NHS Lanarkshire 8 years ago
Maureen Dobbin
Service Manager Maternity & Neonates, University Hospital Wishaw,
NHS Lanarkshire

Submitted on 10/02/2016 at 11:51
Published on Care Opinion at 11:58

picture of Maureen Dobbin

Dear Andrew12,

Thank you for taking the time to post such positive comments about your preassessment with Gillian. I am delighted to hear that she explained everything so throughly and gave you reassurance about the procedure and what to expect.

I will pass on your comments to Gillian as she will be very pleased to receive such positive feedback.

Many Thanks

Best Wishes

Maureen

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