"Waiting times are a disgrace"

I have always had a pleasant experience in outpatients with the surgeon. The hospital is clean and in a good condition.

However, I have been waiting 26 weeks for an operation. This to me isn't good enough. The secretary has even said they can't even indicate when my operation will be! I will be exercising my right to treatment within 18 weeks. Members of staff fail to see that it is someone's life on hold as they wait for major surgery.