"Awful service from all staff, unhelpful &rude"

The patient care at this hospital is non existent, right from phoning the switchboard there is clearly no training how to be professional, you have to wait over 3 hours to find out where your relative is or progress and then they still can't find the patient........this is suppose to be a hospital!!

When the staff do answer the phone they continue their conversation with each other and then hang up when you ask a question!!

When you call complaints they are no help, one member of staff was rude and totally unprofessional with a din't care attitude, not what you expect from a hospital.

If you phone PALs as they call it you are suppose to know what this means Patient Admission Line ( I assume) you only get a recorded message, if they do call you back its over 2 hours later and they they don't have a clue why they phoned you, who you are and let alone tell you where the patient is.......

I do hope I never have cause to be admitted to this hospital.