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Shameful

Story from nhs.uk

"Shameful"

About: Berkshire Healthcare NHS Foundation Trust

My daughter had stash so we called 111

After two further calls we were given an appointment for the out of hours clinic in the maternity ward. Wait time was 1 hour and 50 minutes

We arrive on time for the appointment and are then told that we would be seen in approx 1h 30 despite being given an appointment time.

The waiting area was dirty, messy and the receptionist had no idea what was going on with the delays.

We chose to take my daughter home as it was so disgusting we felt it would only make her more sick.

a 3 1/2 hour wait for a 9 month old baby to be seen is not acceptable.

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Responses

Response from Elizabeth Daly, Head of Service Engagement and Experience, Berkshire Healthcare NHS Foundation Trust 8 years ago
Elizabeth Daly
Head of Service Engagement and Experience,
Berkshire Healthcare NHS Foundation Trust

Submitted on 01/03/2016 at 14:26
Published on Care Opinion at 15:00

I am really sorry to hear about your experience of the out of hours clinic. I would be very grateful if you could contact our Patient Advice and Liaison Service (PALS) to talk about when this happened and we can look into this for you.

PALS Telephone: 0118 9605027

Email: bht@berkshire.nhs.uk

Alternatively, and particularly if you would like to remain anonymous, you could contact your local Healthwatch organisation for assistance. Contact details for Healthwatch can be found on our website: www.berkshirehealthcare.nhs.uk

Many Thanks,

Liz Daly

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