"excellent care"

About: Western Eye Hospital

I am extremely grateful to all of the staff at the Western Eye Hospital for the excellent care I received when I had a detached retina in January. The waiting times in A and E and outpatients are long, but all of the people I saw – receptionists, nurses, day ward and operating theatre staff, pharmacists and doctors- were kind and professional and gave me clear information at all stages.

It was a bit nerve-wracking having to wait two days for my operation, but the outcome so far is excellent.

More resources are clearly needed to shorten waiting times.

Story from NHS Choices

Do you have a similar story to tell? Tell your story & make a difference ››


Response from Western Eye Hospital

Imperial College Healthcare NHS Trust is delighted to hear your feedback regarding the A&E Department at the Western Eye Hospital, we also thank you for your comment relating to shorter waiting times.

Patient Advice and Liaison Service (PALS) has passed on your comments to the relevant service managers.

Thank you for taking the time to post your response.

Imperial College Healthcare NHS Trust appreciates and values your comments.

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful