"Communication: Teenage son admitted ..."

What could be improved

Communication:

Teenage son admitted thru A&E. Following day, care/assessment plan consisting of 4 tests. First test took place on day 3. In-patient for further 3 days but none of the remaining tests were done in that time. Test 2 took place 13 days after admission. 13 days after the 2nd test (26 days after admission) and still no feedback on findings or recommendations. This is an unacceptable delay and does not show New Cross as a centre for 21st century patient care.

Anything else?

I completed a Contact Us; Experience of Services message on 6 Jan 2010. No response yet by 12 Jan 2010. Does anyone at New Cross have a responsibility to read, follow-up or reply to these messages or is this another example of a communication black hole?