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Wrong information about the ward they were in. ...

Story from nhs.uk

"Wrong information about the ward they were in. ..."

About: Leicester Royal Infirmary

Wrong information about the ward they were in.

Then impossible to get the phone answered when calling in -obviously (maybe not to the atrocious management !) people are concerned, may not be able to visit, but want reassurance about their father/mother.

Even employing someone on admin duties eg.answering the phone would be amazing !!

Summarising - a lousy service - as patients have got nowhere else to go !!

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Responses

Response from Leicester Royal Infirmary 9 years ago
Leicester Royal Infirmary

Submitted on 08/01/2015 at 12:15
Published on nhs.uk on 07/02/2016 at 11:07

Dear reviewer,

Thank you for sharing your experience with us, we are disappointed to read it was not a positive one. It is hard to ascertain which department/ward you were trying to get hold of here so we ask that you please send further details to communications@uhl-tr.nhs.uk so we can investigate this for you.

Communication between patients and their relatives is very important to us so we would like the opportunity to investigate why you couldn't get through to the right person on this occasion to improve the service for the future.

Best wishes

Laura Mort

Communications Team

Leicester's Hospitals

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