"Bad followed by good service after complaining."

About: Leighton Hospital

Received service as bad as it gets last year but after complaining, this time round Leighton shone with no complaints. Staff in MRI looking after a phobic patient were in fact excellent.

What an awful shame a patient had to suffer the stress he did last year and again earlier this year before things could be put right because of lazy staff.

Story from NHS Choices

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Response from Leighton Hospital

Thank you for your comments. We are constantly looking to improve our services at Leighton and take all feedback seriously. I am pleased to see that our efforts are recognised and that you are very satisfied with your recent visit. I hope that, if you have to visit again, your experience will be equally as good.

Best wishes

David Stokes

Service Manager

Medical Imaging Department

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