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Hip hop

Story from nhs.uk

"Hip hop"

About: Nuffield Health, Taunton Hospital

Went in for a hip,replacement early December. Fantastic care and service from the pre-med onwards. Think it partly depends on your attitude, but found all the staff delightful and could not fault a thing. Yes tv was a bit iffy, but in the scheme of things was not really important. Staff had time to explain things to you and in stressful situations such as hospital stays, communication is so important. When it came to recovery listen to the advice, read the advice and take it! They do know what they are talking about. I did not have a totally smooth passage, but as someone who is totally hospital adverse would I go through it again if I had to - yes without the slightest hesitation?

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Responses

Response from Nuffield Health, Taunton Hospital 7 years ago
Nuffield Health, Taunton Hospital

Submitted on 10/05/2016 at 19:55
Published on nhs.uk on 11/05/2016 at 02:30

Thank you for your review on the service and care you received regarding you hip replacement, it’s good to know we are getting it right. We trust you have made a full recovery and are back doing the things you love.

Communication we acknowledge is vital to patient experience, both in making sure we understand your needs and expectations as well as ensuring you know what is going to happen at each step of your journey. At Nuffield Health Taunton Hospital giving our time is something that we can do because of the fantastic environment and your experience reflects this. It’s good to know we have gone some way to reversing your concerns over staying in hospital and although we hope you will stay fit and healthy for many years, we look forward to welcoming you back should you ever need us again.

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