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A horrible experience

Story from nhs.uk

"A horrible experience"

About: Buckland Hospital

I had an appointment yesterday 4th February and it is a real challenge getting to the hospital from Deal on public transport so I was very unhappy when I got to the hospital on time and had a long wait which ended up with me being referred back to my GP! The staff are rude and very unhelpful and the place just seems totally disorganised. Not Happy.

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Responses

Response from Sally Smith, Chief Nurse and Director Of Quality, East Kent Hospitals University NHS Foundation Trust 8 years ago
Sally Smith
Chief Nurse and Director Of Quality,
East Kent Hospitals University NHS Foundation Trust

Submitted on 07/02/2016 at 07:47
Published on Care Opinion on 08/02/2016 at 11:21

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Dear James,

I am so sorry to hear about your experience at Buckland Hospital. This is not the standard of care we expect of our staff and our services. I will certainly make sure your feedback is received by the staff so that they can make sure this doesn't happen again to anyone else.

Please accept my apologies.

Best regards,

Sally

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